Lessons from LIHWAP in San Diego

The report describes the federal COVID-era program, Low-Income Household Water Assistance Program (LIHWAP) and results and learnings for future programs that may be proposed at the federal, state, or local level. The report uses Census data, data from local service providers, a survey, focus groups, interviews, and research and industry literature to analyze LIHWAP performance in San Diego County. The analysis offered valuable insights into the enrollment process, geographic distribution, and range of water bill credits provided that can inform future customer assistance programs.